Feedback & Complaints

Building strong and lasting relationships with our clients is important to us. The Family Office is committed to providing a high standard of service to its clients at all times. However, we know that sometimes things can go wrong and when this happens, we encourage clients to tell us about it. Informing us when you are unhappy with one of our products or services provides us with an opportunity to put the matter right and improve our service to you and other clients generally.

Visit Our Office

The Family Office Co. BSC (c)
Al Zamil Tower, 9th Floor, Building 31 Government Avenue, Road 383
P.O.Box 18024
Manama – 305
Kingdom of Bahrain

Call Us

Telephone Numbers:

+973 1757 8000


+973 1722 1177

Go Online

Complete our online complaint/feedback form or email us at complaint@tfoco.com.
A member of our dedicated team will be in touch with you.

Write To Us

Send your letter to:

Client Service Team
The Family Office Co. BSC (c)
P.O. Box 18024
Kingdom of Bahrain

What happens next?

Should we need some time to understand your complaint in more detail, we will send you a response within five working days explaining: When you can expect to hear from us; and How your complaint will be handled. We always aim to respond to your complaints as soon as possible but no later than 30 days.

If you either are unhappy with our response to the complaint lodged through the channels above or did not receive a response within the time frame communicated, please let us know as soon as possible by writing to the Complaints Officer at complaint@tfoco.com. If you are still dissatisfied with the resolution of your complaints within 30 days, you may contact the Central Bank of Bahrain Compliance Directorate by

  1. Email at compliance@cbb.gov.bh or

  2. Online at Complaint Form or

  3. In writing to: Director of Compliance
    Central Bank of Bahrain
    P.O. Box 27
    Manama
    Kingdom of Bahrain
    Tel: +973 1754 7207 Fax: +973 1753 5673

Feedback Form